bluetooth notebook mouse 5000 not connecting

I have noticed that some OEM (Original Equipment Manufacturer) versions Windows Vista systems from computer manufactures (such as HP, Dell, Toshiba) need additional Bluetooth software. (KB952818) How to connect the Bluetooth Notebook Mouse 5000 to a notebook or to a portable computer Microsoft Customer Service and Support (CSS): The Bluetooth Notebook Mouse 5000 does not let you reassign the functions of its buttonsĪlso, according to the Mouse’s introduction ( ), Button 5 is a Back Button.ī ecause this forum is mainly for Windows Vista discussions, and for this Microsoft Bluetooth Notebook Mouse 5000 issue, you may post in Microsoft Hardware newsgroup or call Microsoft Customer Service and Support (CSS).ĭiscussions in. Newsgroup Microsoft has published a Knowledge Base article for this to explain. The button reassign features in Microsoft IntelliPoint does not support Microsoft Bluetooth Notebook Mouse 5000. I found that we cannot reassign the functions of the buttons for Microsoft Bluetooth Notebook Mouse 5000. Apologies in advance.Based on the issue symptom, I have searched from our support websites. I assume the 'Notebook Hardware and Upgrade Questions' board is meant for other questions, but I couldn't find a board that closely related to this problem. The keyboard is model number KG-1061 (I actually have two of these keyboards).Īny help with this baffling situation would be most appreciated. The mouse has the model number MG-0982, the corresponding USB dongle has model number RG-0983 and from what I understand came from HP with the mouse.

The pairing process should be to hold the blue 'Connect' button on the bottom of the mouse or keyboard for 5-10 seconds, then the dongle will display a blue light indicating the synchronization. I've tried plugging it in in all of my available USB ports on multiple laptops to no avail. From what I can tell, the dongle works (blue light flashes when plugged in, drivers download as expected), the mouse works (laser works and responds to movement), and I have no reason to believe that the keyboard does not work (though it has no indicator lights or power switch) as they are unused and straight from HP. The problem is that the keyboard and mouse refuse to connect to the dongle. I recently received an HP mouse, HP Keyboard, and corresponding USB dongle.

Bluetooth notebook mouse 5000 not connecting